See all of our Standard Features
Manage all aspects of the phone system from a web-based portal. View current and past invoices, make changes to phones, create voicemail groups, upload hold music, create paging groups, view call history and much more.
Paging allows you to speak to all phones at the same time through the speaker phone. Paging is used to make announcements or to let people know about a parked call.
The phone's LCD display shows the phone's number, extension and inbound caller information.
You may program your desk phone to work in auto-answer mode. In this mode the speakerphone key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically.
This function allows users to make external calls without having to enter the line access codes (9, 8).
Up to ten phone numbers can be blocked from reaching your phone when a caller attempts to call you from one of these numbers.
The desk phone can be configured to forward all calls received at an extension without ringing the extension to voicemail, another internal extension, or an external number such as a cell phone.
Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone. Up to 4 calls can be parked system-wide at any given time.
This feature allows an extension to transfer a call to an external number.
This feature allows an extension to transfer a call to another internal extension. You can transfer a call to an extension when the extension has answered, while ringing the extension, or while the busy tone is being received from the extension.
If you are on a call and your extension is presented with an external call, you will hear a call waiting tone and may place one call on hold to answer the second call.
When you receive a call, you will see the incoming number providing it wasn't blocked by the caller.
Record you own music or special hold message for your callers. Your custom hold music or message can be easily uploaded through the Web-based Admin Portal.
You can select from multiple ringing tones.
Each phone has its own phone number and extension.
If your extension is set to Do Not Disturb, anyone trying to call you will be sent directly to your voicemail box.
When a call comes in, CallScape will pass the caller ID to eAgent and if it matches a number stored in eAgent, eAgent will open the contact.
This feature allows you to lock your extension to prevent unauthorized users from making external calls. You use a Lock Password to lock, unlock, or to make calls from a locked extension.
You may assign names to extensions. This name will be displayed on the screens of the phones you call.
Each user may log into their personal web portal to listen to and manage voicemail messages.
Fax machine integration allows you use your existing fax machine. Intermedia provides a "Fax Adapter" to allow your fax machine to connect with the Intermedia network.
Ring your office phone and cell phone at the same time.
Forward all calls from your extension. Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively, you can forward all external calls presented to your extension to an external number.
A user can forward a message from their voicemail box to any other voicemail box or create a group for easy voicemail distribution.
Create groups of people in your company to send or forward voicemail messages quickly and easily.
Your desk phone is equipped with a socket for a headset.
While listening to a voicemail message, press a key to instantly call the person back (right from your voicemail).
CallScape can alert you on your screen of all incoming calls and allow you to answer or reject the call.
The desk phone has a red LED that blinks indicating that the user has voicemail.
The phones can support up to 2,4,6,8 (depending on the phone) simultaneous calls (e.g. call appearances). These can be from external or from internal extensions.
When an external call is placed on hold, the caller is presented with hold music. Choose Intermedia's hold music or upload your own.
The phones allow the users to raise the volume of the ringer, the speakerphone, and the audio or to mute the microphone on the speakerphone or handset with buttons.
Named Hunt Groups allow you to know which Hunt Group was called by viewing the LCD display on the phone. This is ideal if you run two businesses from one location because you will know how to answer the phone based on what shows on the screen.
A convenience that allows the user to just start dialing without first choosing a line.
Each desk phone has a personal phonebook (size of directory depends on phone). Calls can be made directly from the personal directory. Received, dialed and missed calls from the call lists can be edited and saved to the personal directory.
Always know who is on the phone. CallScape is a FREE application that allows you to see who, within your company, is on the phone. Simply install on your Mac or PC and you are able to monitor, in real time, the status of all of the phones in your company regardless of the phone's location. You can also drag any phone number or Outlook contact on top of CallScape and your phone will place the call.
After calling a person back from your voicemail box, instantly return to your voicemail box by pressing two keys.
Each extension can record a customized greeting for their voicemail box.
Use the redial feature to redial the external number you most recently dialed.
Remote voicemail access allows you to simply call your phone from any phone and quickly access voicemail messages.
When a call comes in, CallScape will pass the caller ID to Salesforce and if it matches a number stored in Salesforce, Salesforce will open the contact.
The ability to ring multiple phones in a specific order. If no phones are answered the call can be directed to a specific greeting or menu or voicemail box.
In addition to the last external number, the previous 10 numbers dialed are also stored and may be redialed.
Each extension can program up to 400 individual speed dial numbers.
Every extension is allocated a voicemail box by default. Voicemail features include: delete, skip, or save messages - send messages to another mailbox - playback control when receiving messages - change personal greeting and password - 90 minute voicemail storage per voicemail box - message key to access voicemail - numeric message count indicator.
When a voicemail message is left in your voicemail box, you can receive an email with the voicemail attached as a .WAV file.
The phone allows three callers to be joined in a call together in a conference.
See all of our Enhanced Features
Our Cloud Softphone App allows staff to use their smart phone as an extension off the HPBX. Don’t miss a single call while on the road. When placing a call, present your office caller ID instead of your cell phone caller ID, and save on roaming charges.
Our Auto Attendant greets callers and routes calls to the right person or information 24 hrs per day. With Auto Attendant, you sound like a much larger, more professional business and you can program it using your personal web site.
Call Queuing, a standard feature of Auto Attendant, allows callers to be distributed to specific groups of phones. If all of the phones in the group are busy the callers will receive your custom messages and options while they hold for the next phone to become available. Users can log in and out of Call Queues through their phones or personal web portals.
Purchase wireless adapters and eliminate the need to run wires to each phone in your office.
Enjoy enterprise quality phone conferencing and capabilities.
Top-of-the-Line Business Phone Equipment for Less!
All Intermedia business phone systems will allow you to get the same top of the line phone equipment & support that the big guys use for way less! You can even pay for your phones over 12 months with NO interest.
Polycom VVX310 2-Line Phone
Polycom VVX410 4-line Phone
Polycom VVX500 8-Line Touchscreen Phone
Polycom VVX600 10-Line Touchscreen Phone
Polycom SoundPoint IP 331 2-Line Phone
Polycom SoundPoint IP 550 4-Line Phone
Polycom SoundPoint IP 650 6-Line Phone
Polycom IP 5000 Conference Phone
Polycom IP 6000 Conference Phone
Polycom IP 7000 Conference Phone
Vertical 2-Line Phone
Cisco SPA302 Cordless Phone
Cisco SPA303G 3-line Phone
Cisco SPA504G 4-Line Phone
Cisco SPA525G2 5-Line Phone
Flexible & Expandable
Buy only the service & equipment you need now, and add phones or lines as you grow. You'll get unlimited local and long distance and one system for your entire business; whether you need one phone at one location or 100 phones across multiple locations.
Service Reliability & Crystal Clear Call Quality
Intermedia specializes in business phone services & systems. Our phone service is hosted on our own network, which is constantly awarded year after year for highest quality. Our business phone network is constantly upgraded to provide you the latest technology and call quality.
Ridiculously Easy Installation & Setup
Our easy to install "plug and play" phone system is truly simple to setup. No waiting for a service tech to arrive on-site and turn on your phone service. See how easy it is to setup your business phone system.
Free US-Based Customer Support
Our free support is based in Seattle and is a "one stop shop." We will help you with any phone related issue or question including service, features, and even phone equipment.
We Will Help You Get The Right Phone System